Redesigning VA Video Connect

Improving telehealth access for Veterans through a modernized, Veteran-centric interface

01. Context & Problem

About the Project

VA Video Connect enables Veterans to attend virtual appointments with their providers. While effective in function, the platform's reliance on Pexip’s out of the box UI led to critical usability issues.

Problem

  • Limited flexibility for UI/UX customization

  • Confusing navigation due to unlabeled icons and inconsistent layout

  • Accessibility shortcomings, especially on mobile and screen readers

UI/UX Design · Web & Mobile · Accessibility · HealthTech
Feb 2025 | Team: TDMK Digital · Role: Lead Product Designer

03. Research & Key Insights

Veterans and clinicians often struggled to find key actions (e.g., Chat, Leave, Layout)

  1. Users expected Zoom or Teams like behavior

  2. Current mobile layout prioritized UI chrome over video content

02. Goals

Align interface with VA’s design standards

  • Improve usability for diverse Veteran audiences

  • Enhance mobile experiences

  • Enable future feature flexibility (beyond Pexip constraints)

04. Design Explorations